High Open & Read Rates
Most text messages are read within minutes of arriving, far faster than the average email open time.
DigitalExpertz delivers promotional and transactional bulk SMS that lands directly in your customer's phone, is read within minutes, and is backed by lifetime validity and 24/7 support.
SMS marketing is the practice of sending text messages straight to a customer's mobile phone, either as promotional messages (offers, announcements, campaigns) or transactional messages (OTPs, order updates, appointment reminders, and other account-related alerts).
Unlike email or social media, SMS does not depend on an app being open or an algorithm deciding who sees it. It lands in the one place almost every customer checks first: their phone's message inbox.
Four reasons SMS consistently outperforms other channels for time-sensitive and high-intent messages.
Most text messages are read within minutes of arriving, far faster than the average email open time.
Messages go straight to the phone in the recipient's hand, with no inbox clutter or news feed competing for attention.
Pairing SMS with email gives you two channels reinforcing the same campaign, improving overall reach and response.
SMS runs on basic cellular network signal, so it reaches customers reliably even with a weak or no data connection.
From marketing campaigns to automated alerts, choose the message type that fits what you are sending.
Offers, announcements, and campaign blasts sent to your customer list, subject to DND regulations.
Order confirmations, appointment reminders, and account alerts, deliverable to all numbers, including DND.
Reach customers on the National DND registry through approved promotional routes where permitted.
Automated OTP delivery and system-triggered alerts, integrated directly into your website, app, or CRM.
Pick the package that matches your message type and volume. All plans include a named Sender ID, lifetime validity, and 24/7 support.
Promotional SMS cannot be delivered to numbers registered under National DND.
A quick side-by-side to help you pick the right SMS type for what you are sending.
| Promotional SMS | Transactional SMS | |
|---|---|---|
| Purpose | Marketing campaigns, offers, announcements, and promotions | Order updates, OTPs, appointment reminders, and account alerts |
| DND Rules | Cannot be delivered to numbers registered under National DND | Delivered to all numbers, including those on DND |
| Delivery Time | Restricted to permitted hours (typically 9 AM to 9 PM) | Delivered 24/7, with no time restriction |
| Sender ID Rules | Requires an approved promotional Sender ID (for example, "DGEXPZ") | Requires a DLT-registered transactional Sender ID tied to your template |
If timing or reach matters, SMS gets the message there.
Offers, festive promotions, and appointment reminders sent directly to regular customers.
Order confirmations, shipping updates, and cart-recovery promotions that drive repeat purchases.
OTPs, transaction alerts, and account notifications delivered instantly and reliably via API.
Admission updates, fee reminders, exam schedules, and attendance alerts for students and parents.
Appointment confirmations, reports-ready alerts, and medicine or checkup reminders.
Registration confirmations, entry passes, and last-minute updates sent to every attendee at once.
Promotional SMS covers marketing and offers, and cannot reach DND-registered numbers. Transactional SMS covers order updates, OTPs, and account alerts, and is delivered to all numbers, including DND, at any time.
Not with promotional SMS. Transactional SMS, however, is delivered to DND numbers as well, since it relates to a customer's own transaction or account.
No. Every package comes with lifetime validity, so unused credits remain available with no expiry date.
Yes. Our Transactional SMS with API packages include full API access, so OTPs and alerts can be triggered automatically from your website, app, or CRM.
We handle the Sender ID registration and DLT approval process for you as part of onboarding, so your messages go out under your business name.
Every package includes 24/7 support, so you can reach us for delivery issues, template approvals, or account questions at any time.
Tell us your message type and volume, and we will recommend the right package for you.
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